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PATIENT ONLINE SERVICES                                                                                                                                               

Did you know that you could register for patient online services?  This will include repeat prescription requests, booking or cancelling appointments and viewing certain aspects of your medical records.  If you wish to access these services, please attend the practice with photographic identification.  You will be provided with unique login details and information on how to register.  For more information, please contact the practice.

A NEW WALKING GROUP

IN COLLABORATION WITH HEALTHY MINDS, HEALTHY BODS & HIGHBURY GRANGE MEDICAL PRACTICE

FIRST WALK - THURSDAY 24TH NOVEMBER 2016 AT 11AM FOR AN HOUR

THEN EVERY THURSDAY

MEETING POINT - OUTSIDE HIGHBURY GRANGE MEDICAL PRACTICE

WALKING IS AN EXCELLENT FORM OF EXERCISE AND PHYSICAL ACTIVITY.  IT IS CONVENIENT, FREE, GOOD FOR THE ENVIRONMENT AND YOU CAN GO AT YOUR OWN SPEED.

A GOOD WALK CAN:

  • MAKE YOU FEEL HAPPIER - EXERCISE RELEASES ENDORPHINS AND SEROTONIN WHICH IMPROVES YOUR MOOD, REDUCING STRESS, DEPRESSION AND ANXIETY.
  • IMPROVE YOUR BRAIN POWER - EXERCISE IMPROVES LEARNING, CONCENTRATION, ABSTRACT REASONING AND MEMORY.  IT EVEN STIMULATES BRAIN CELL REGENERATION.
  • HELP YOU SLEEP BETTER - REGULAR ACTIVITY PROMOTES BETTER SLEEP, ALTHOUGH STRENUOUS EXERCISE BEFORE GOING TO BED IS NOT ADVISED

 

WIN THE RACE AGAINST FLU!

PLEASE CONTACT THE SURGERY TO BOOK AN APPOINTMENT FOR YOUR FLU VACCINATION

YOU ARE ELIGIBLE FOR A FREE FLU VACCINATION IF YOU ARE AGED 65 YEARS OR OVER, PREGNANT OR SUFFER FROM A CHRONIC MEDICAL CONDITION SUCH AS COPD OR DIABETES.  MORE INFORMATION CAN BE FOUND AT

http://www.nhs.uk/conditions/vaccinations/pages/who-should-have-flu-vaccine.aspx

In August 2016, the practice had a total of 157 appointments that were not attended.


If you are unable to keep your appointment, please make
every effort to cancel it well in advance so that it may be
offered to someone else. Non-attendance and
cancellations at short notice without a valid reason
deprives other patients of essential medical services.

Data Collection on Fit notes-

The Health and Social Care Information Cente (HSCIC) have informed us that they will be extracting data from the practice system about fit notes. Any data collected will be anonymous.

Please refer to the 'further information' section on the right hand side of this page and select 'Data Collection - Fit notes' for further information.

ISLINGTON IHUB -  EVENING AND WEEKEND APPOINTMENTS!!

Islington IHUB offers increased access to GPs for patients registered at any Islington practice.

Islington has 3 hub. Registered patients are now able to book appointments with Islington doctors and nurses at an Islington GP hub when the practice is closed. Simply ask a receptionist for an ”I:Hub” appointment and they will try to offer you one that is both convenient for you and that also suits your health needs.

Islington GP hubs are open between 6.30pm and 8.00pm each weekday and from 8.00am to 8.00pm at the weekend.

If we are closed you can call the usual surgery number between 6.30pm to 8.00pm Mon to Fri and 8.00am to 8.00pm on Saturdays and Sundays and your call will be answered by i:Hub staff who will be able to assist you. These appointments are available for routine appointments and do not need to be urgent requests.

If you book an appointment you will be asked to give consent for the doctor or nurse to see your medical records, on this occasion only, in order to provide you with the best care.

                                                                                                                                                                

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • To help the Health Board and Government plan services e.g. for diabetic care anonymised patient information will also be used at local and national level.
  • If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

pdf Download our 'How we use your Health Records' Leaflet

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

pdf Download our 'Freedom of Information Act 2000' Leaflet

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient's consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

pdf Download our complaints form

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

pdf Download our Patient Removal Policy



 
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