- What information do we collect about you?
- Access To Your Information and correction
- Other Websites
- How To Contact UsWe collect information when you voluntarily complete any form on this website. We use Web Server Logs to monitor, measure, analyse, improve and troubleshoot services.Secure forms within the site are used to allow Patients to:
- Secure Forms
- What information do we collect about you?
- Change Of Details
- How To Contact Us
- Our website ‘Usage of Cookies’ page contains information about the cookies used by our website. This page also provides details of how to block cookies if required.
- The Practice Website is https-secured, which means communication between the user’s web browser and the server hosting the website is encrypted and cannot be intercepted en-route. It also means a padlock icon is visible in the browser address bar.
- In order to comply with your request we will ask you to verify your identity.
- You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact the practice.
- This information is retained for up to 6 months.
- The Web Server hosting our Practice Website automatically collects audit logs of Website usage. These logs include the IP addresses of Website users. Web Server Logs are used to monitor, measure, analyse, improve, and troubleshoot services only. They are not published and are used solely to maintain service quality.
- This information is retained for up to 28 days.
- All Information submitted through secure forms is secured with a private key known only to the GP practice and is accessed over a secure connection by nominated Practice staff. Our practice has a strict confidentiality policy.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases.
- To help the Health Board and Government plan services e.g. for diabetic care anonymised patient information will also be used at local and national level.
- If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Download our 'How we use your Health Records' Leaflet
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Download our 'Freedom of Information Act 2000' Leaflet
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient's consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Download our complaints form
The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Download our Patient Removal Policy