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We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs.

Oxford/AstraZeneca vaccine: Reports of extremely rare blood clots

The MHRA is carrying out a detailed review of reports of an extremely rare blood clotting problem affecting a small number of people who have had the Oxford/AstraZeneca vaccine.

The problem can also happen in people who have not been vaccinated and it's not yet clear why it affects some people.

The COVID-19 vaccine can help stop you getting seriously ill or dying from coronavirus. For people aged 30 or over and those with other health conditions, the benefits of being vaccinated outweigh any risk of clotting problems.

If you are under 30 and have already had the first AstraZeneca dose without any serious side effects, you should still get the second.

For people under 30 without other health conditions, it's currently advised that it's preferable to have another COVID-19 vaccine instead of the Oxford/AstraZeneca vaccine.

Advice if feeling unwell after vaccination

Call 111 immediately if you get any of these symptoms starting from around four days to four weeks after being vaccinated:

  • a severe headache that is not relieved with painkillers or is getting worse
  • a headache that feels worse when you lie down or bend over
  • a headache that's unusual for you and occurs with blurred vision, feeling or being sick, problems speaking, weakness, drowsiness or seizures (fits)
  • a rash that looks like small bruises or bleeding under the skin
  • shortness of breath, chest pain, leg swelling or persistent abdominal (tummy) pain

Find out more about COVID-19 vaccination and blood clotting on GOV.UK

Medical advice and treatment

If you need medical advice or treatment, please ring us on 020 7226 2462 or, for non-urgent advice or treatment, visit our website and send us your query

Due to coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need. Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.

Attending a face-to-face appointment

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

TELEPHONE ACCESS - UPDATE

We are aware of the increased length of time it’s taking patients to get through to the practice via telephone.

There is a planned telephone upgrade due to take place on 14th April 2021 and there may be some disruptions to our telephone service on the day.

We expect there to be gradual improvement in telephone access following this upgrade.

Thank you for your patience

CORONAVIRUS (COVID-19) UPDATE

IN ORDER TO PREVENT THE RISK OF SPREADING CORONAVIRUS AND TO KEEP YOU SAFE, ALL APPOINTMENTS FROM MONDAY 16TH MARCH 2020 WILL START WITH A TELEPHONE CONSULTATION AND IF DEEMED APPROPRIATE, YOU WILL BE PROVIDED WITH A FACE TO FACE APPOINTMENT.  

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PLEASE DO NOT ATTEND THE SURGERY. 

IF YOU HAVE A HIGH TEMPERATURE, COUGH OR LOSS/CHANGE IN YOUR NORMAL SENSE OF SMELL OR TASTE – PLEASE SELF ISOLATE FOR ATLEAST 10 DAYS AND REFER TO NHS.UK

ANYONE WITH TESTING WILL BE ELIGIBLE FOR TESTING AND THIS CAN BE ARRANGED VIA HTTPS://WWW.NHS.UK/ASK-FOR-A-CORONAVIRUS-TEST OR BY CALLING 119 

COVID 19 AT RISK - PATIENT DATA COLLECTION

FOR FURTHER INFORMATION, PLEASE VISIT

https://digital.nhs.uk/coronavirus/coronavirus-covid-19-response-information-governance-hub

PHLEBOTOMY CLINIC

THE PHLEBTOMOTY WALK-IN CLINIC WHICH RUNS ON MONDAYS AND THURSDAYS AT HIGHBURY GRANGE MEDICAL PRACTICE WILL NOT BE RUNNING UNTIL FURTHER NOTICE. THIS IS TO REDUCE ANY FURTHER SPEAD OF THE CORONAVIRUS.

FOR BLOOD TESTS, PLEASE ATTEND THE WHITTINGTON HOSPITAL BLOOD TEST CLINIC OR PHONE THE PRACTICE FOR ADVICE

ISLINGTON IHUB -  EVENING AND WEEKEND APPOINTMENTS!!

Islington IHUB offers increased access to GPs for patients registered at any Islington practice.

Islington has 3 hub. Registered patients are now able to book appointments with Islington doctors and nurses at an Islington GP hub when the practice is closed. Simply ask a receptionist for an ”I:Hub” appointment and they will try to offer you one that is both convenient for you and that also suits your health needs.

Islington GP hubs are open between 6.30pm and 8.00pm each weekday and from 8.00am to 8.00pm at the weekend.

If we are closed you can call the usual surgery number between 6.30pm to 8.00pm Mon to Fri and 8.00am to 8.00pm on Saturdays and Sundays and your call will be answered by i:Hub staff who will be able to assist you. These appointments are available for routine appointments and do not need to be urgent requests.

If you book an appointment you will be asked to give consent for the doctor or nurse to see your medical records, on this occasion only, in order to provide you with the best care.

 

 

 

 

 

PATIENT ONLINE SERVICES                                                                                                                                               

Did you know that you could register for patient online services?  This will include repeat prescription requests, booking or cancelling appointments and viewing certain aspects of your medical records.  If you wish to access these services, please attend the practice with photographic identification.  You will be provided with unique login details and information on how to register.  For more information, please contact the practice.

 

Data Collection on Fit notes-

The Health and Social Care Information Cente (HSCIC) have informed us that they will be extracting data from the practice system about fit notes. Any data collected will be anonymous.

Please refer to the 'further information' section on the right hand side of this page and select 'Data Collection - Fit notes' for further information.

 

                                                                                                                                                                

 

Practice Policies

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

  • What information do we collect about you?
    • Secure Forms
    • Server Logs
  • Access To Your Information and correction
  • HTTPS
  • Cookies
  • Other Websites
  • Changes to our privacy policy
  • How To Contact UsWe collect information when you voluntarily complete any form on this website. We use Web Server Logs to monitor, measure, analyse, improve and troubleshoot services.Secure forms within the site are used to allow Patients to:
  • Secure Forms
  • What information do we collect about you?
    • Change Of Details
    • Sign up for the Patient Participation Group (PPG)Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.This information is not shared with any third party organisations.Server LogsThis information is not shared with any external third party organisations.Access To Your Information and CorrectionWe want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.HTTPSCookiesOther websitesThe Practice Website directs patients out to a third-party secure website service for appointments, request repeat prescriptions and viewing some parts of their medical records.We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 20 May 2018.if you have any questions about our privacy policy or information we hold about you, please contact the practice on 020 7226 2462
    •  
    • How To Contact Us
    • Changes to our privacy policy
    • Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
    • Our website ‘Usage of Cookies’ page contains information about the cookies used by our website. This page also provides details of how to block cookies if required.
    • The Practice Website is https-secured, which means communication between the user’s web browser and the server hosting the website is encrypted and cannot be intercepted en-route. It also means a padlock icon is visible in the browser address bar.
    • In order to comply with your request we will ask you to verify your identity.
    • You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact the practice.
    • This information is retained for up to 6 months.
    • The Web Server hosting our Practice Website automatically collects audit logs of Website usage. These logs include the IP addresses of Website users. Web Server Logs are used to monitor, measure, analyse, improve, and troubleshoot services only. They are not published and are used solely to maintain service quality.
    •  This information is retained for up to 28 days.
    • All Information submitted through secure forms is secured with a private key known only to the GP practice and is accessed over a secure connection by nominated Practice staff. Our practice has a strict confidentiality policy.
    •  

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • To help the Health Board and Government plan services e.g. for diabetic care anonymised patient information will also be used at local and national level.
  • If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

pdf Download our 'How we use your Health Records' Leaflet

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

pdf Download our 'Freedom of Information Act 2000' Leaflet

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient's consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

pdf Download our complaints form

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

pdf Download our Patient Removal Policy



 
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